Training & Workshop List


We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.


At the end of the workshop, participants will be able to:

• Understand the elements to a successful negotiation
• Recognize the traits of an effective negotiator
• Identify with the key concepts that apply to all types of negotiation
• Understand the impact of culture and the approaches to attain agreement
• Develop the right personal influence to reach agreement


Module 1: Introduction to Negotiation
• Know what negotiation is and isn’t
• The negotiation process and its key elements
• Barriers to agreement

Module 2: Your Starting Points
• Knowledge of self
• Qualities of a great negotiator
• Understanding the key concepts

Module 3: Preparing for Successful Negotiation
• Awareness and managing your hot buttons
• Understand what drives you and others
• Know your negotiable variables

Module 4: Using Culture to Attain Agreement
• Recognize cultural factors
• Mind the cultural variables

Module 5: Power Play in Negotiation
• Recognize the different power play
• Manage the power behind the scenes
• Dealing with dirty negotiation tactics

Module 6: Language and Negotiation
• Identify your communication style
• Use ‘SOFTEN’ communication techniques for greater influence
• Gain cooperation with emotional maturity
• Employ questioning and listening skills for better understanding
• The do’s and don’ts of cross-cultural communication

Module 7: Building Relationship in Negotiation
• How perception impacts relationship value
• Develop skills to maintain long-term relationships

Module 8: Create Satisfaction with Your Outcome
• Develop options for a positive outcome
• Closing the deal
• Making the agreement stick


Self-assessments, group discussions, interactive lectures, role plays, exercises and audio-visual.


Supervisor and Executive level


RM1,588.00 per participant (Standard Fee)
RM1,388.00 per participant (Early Bird Fee, register by 12 May 2014)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)


Kindly click here for Online Registration.