Training & Workshop List


This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.


At the end of the workshop, participants will be able to :

- Define a problem
- Analyse potential causes

- Root cause analysis
- Identify possible solutions
- Select the best solution
- Develop an action plan
- Implement solution and evaluate progress

- How to become more creative problem solver


Module 1: Introduction To The Problem Solving Process
• Why the need for a systematic problem solving model
• The six-step problem solving model

Module 2: Step One - Define The Problem
• Develop a problem solving statement
• Identify a desired state or ideal goal
• Measurement or test of a good problem statement
• Share Define The Problem Concept through Process Modeling
 - Identify Concerns
 - Set Priority
 - Plan Next Steps
 - Plan Involvement
• Participant Practice : On-Job Application
• Integrate Define The Problem Thinking into Daily Works/Projects

Module 3: Step Two - Analyse Potential Causes & Identify The Root Cause
• Identify the potential causes
• Determine the most likely cause
• Identify the true root cause( s)

Problem Analysis(PA) Technique
• Share PA Concept through Process Modeling
 - Think Beyond the Fix
 - Start up Problem
 - Multiple Start up Problem
 - Recurring Problem
• Discuss On-Job Application

Module 4: Step Three -  Identify Possible Solutions /Decision Making Process
• Prepare a list of possible solutions
• Determine the best solution

Decision Making The Malaysian Environment
• Share Decision Making  Concept through Process Modeling
 - Clarify Purpose
 - Evaluate Alternatives
• Participant Practice : Case Practice
• Share Decision Making Concept through Process Modeling
 - Assess Risks
 - Make Decision
• Participant Practice : Case Practice
• Participant Practice : On-Job Application
• Integrate Decision Making Thinking into Daily Works/Projects

Module 5: Step Four - Select The Best Solution
• How to develop and assign weight to criteria
• How to apply the criteria
• How to decide on the best solution

Module 6: Step Five - Develop An Action Plan
• How to divide the solution into sequential tasks
• Learn to develop contingency plans

Module 7: Step Six - Implementing Solutions And Progress Evaluation
• Data collection  according to the action plan
• Implementing contingency plans

Potential Problem/Opportunity Analysis (PPA/POA)
• Summarise The 2 Days Learning
 - Identify Potential Problems
 - Identify Likely Causes
 - Take Preventive Actions
 - Plan Contingent Actions and Triggers
• Participant Practice : On-Job Application


This program will be conducted in a highly interactive manner by way of case studies, lectures, discussions and presentation by participants.


All Executive Level Staffs


RM1,588.00 per participant (Standard Fee)
RM1,388.00 per participant (Early Bird Fee, register by 28 April 2014)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)


Kindly click here for Online Registration.