Training & Workshop List

TRAINING INTRODUCTION

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

OBJECTIVE

At the conclusion of this workshop, these are amongst the positive transformations and knowledge gained by the participants:

• Understand the fundamental concepts of professional business etiquette and personal leadership
• Identify their personal communication style and interact with ease by recognising the four main behavioural styles
• Demonstrate effective communication and interpersonal skills by creating a dynamic self introduction, introducing others and small talk
• Navigate through a lunch / dinner meeting whilst adhering to high standards of  professional etiquette
• Learn the difference between social and professional behaviour
• Handle  tricky business entertaining situations
• Convey an exceptional first impression and sharp business image

CONTENTS

Module 1: The History of Etiquette
• Pre-training Assessments
• Introduction to Business Etiquette
• What Great Professional Etiquette Looks Like
• World’s Greatest Personalities & Etiquette

Module 2: The Art & Science of Professional Business Etiquette
• The Expectation of Corporate Culture
• Exceptional Work Behaviour and Ethics
• Creating an Ethical Compass
• Appreciating & Respecting Cultural Diversity

Module 3: From Top to Toe & The First 7 Seconds
• Top 5 Grooming Disasters
• Grooming Tips for Men & Women
• Dressing for Success: The Right Wardrobe
• Positive First Impressions
• The Rule of 12

Module 4: Be Noticed By Your Body Language
• The Right Body Language
• The Protocol of a Great Hand Shake
• Remembering Names & Managing Business Cards
• A Smile Speaks a Million Words

Module 5: Simple Words that Create Great Impacts
• Business Greetings
• Verbal Blunders
• Meeting & Greeting: Creating a Dynamic Introduction for Self & Others
• Modern Manners in Today’s Business World
• Networking for Business

Module 6: Top Notch Communication Etiquette
• Managing Your Business Voice
• Techno Etiquette: Phone Etiquette & Nettiquete
• The Various ‘Awkward’ Professional Scenarios
• The Power of Listening

Module 7: When It Get’s Challenging
• Tackling Discourteous Callers
• Conflict Resolution Strategies
• Preserving Professionalism in the Midst of Crisis

Module 8: Dining with Grace at the Table
• Hosting a Lunch / Dinner
• Attending as a Guest at a Lunch / Dinner
• Dealing with Your Food
• What NEVER to Do at the Table!
• Managing Your Cutleries Like a Pro!

METHODOLOGY

• Lecturettes
• Pre & Post Assessments
• Group Brainstorming Activities
• Indoor Experiential Learning Activities
• Case Studies
• Games & Exercises
• Role Plays on Professional Etiquette
• Videos

ATTENDANT

This highly-participative course is designed with managers, executives and other staff in mind, especially for those keen on polishing their professional business etiquette for that extra business edge.

INVESTMENT FEES

RM1,588.00 per participant (Standard Fee)
RM1,388.00 per participant (Early Bird Fee, register by 28 April 2014)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)

REGISTRATION

Kindly click here for Online Registration.