Training & Workshop List


To achieve customers satisfaction, it is essential that we need to identify their needs and successfully meet and solve their concerns objectively. To achieve this, it is imperative that we get the best deal with our suppliers through our effective negotiation.

Internal people will be the key to our success especially convincing your superiors, getting cooperation from your colleagues and finally managing your subordinate to achieve the optimum output.

Your chances of being an effective person depend to a large extent on how clearly you understand the nature of your job. Here it will enable you to analyse your own job and to think through some of the key issues that every person has to face in getting their job done.


At the end of the workshop,  participants will be able to:

• Identifying customers needs by solving and meeting their needs
• Negotiating with suppliers for best quality price and prompt delivery
• Agree with your manager the key results, standards of performance, and deadlines to be achieved, which he or she regards as outstanding achievement
• Cooperate with colleagues to achieve the target
• Manage your subordinates to produce productivity ahead of schedule


Working and partnering with your customers
• Types of customers
• Customise the needs of the customers
• Going beyond the extra mile
• Regular maintenance of your customers

Dealing with your suppliers
• Following procedures
• Dealing with last minute requests
• Getting the best deal

Meeting demands of your superiors
• Knowing your manager
• Concerns with managers
• Ways to support your manager
• Getting your manager’s support
• When you have problems
• When your manager is the concern

Handling your colleagues
• Identifying their personalities
• Cooperation Techniques

Managing your subordinates
• Characteristics of team members
• Delegation appropriately
• Counseling at work
• Motivation all the way


It includes the following:

• Role-plays
• Self-assessment exercises
• Group discussion and presentation
• Simulation activities in relation to the topics discussed


All those who are dealing with customers, suppliers, management level, colleagues and subordinates


RM1,588.00 per participant (Standard Fee)
RM1,388.00 per participant (Early Bird Fee, register by 12 May 2014)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)


Kindly click here for Online Registration.