Training & Workshop List


It used to be that only HR Managers needed certain skills or competencies as only they performed HR functions and all others had to refer to them in these areas. Now this view has changed to: ALL managers, irrespective of their rank or department perform HRM functions. It has become essential that they know the basic functions of HRM and attain competencies and skills in order to perform effectively as day-to-day managers of people. The HR Specialist acts as a resource person and provides specialist advice and services. The workshop deals only with the narrow essential or core competencies or skills that management in every position should know in order to function effectively at department or organizational level. The competencies and skills include writing effective job descriptions and specifications, calculating headcount numbers, interviewing, counseling, TNA, performance appraisals, taking disciplinary action and motivating employees.


At the end of the workshop, participants are able to:

• Write effective job descriptions and job specifications
• Calculate the appropriate headcount
• Conduct effective interviews
• Counsel employees professionally
• Identify training needs and conduct training
• Conduct performance appraisals effectively and manage employee performance
• Take appropriate disciplinary action including conducting the domestic inquiry
• Motivate subordinates


Skill 1: Writing Effective Job Descriptions & Job Specifications
• The significance of job descriptions and job specifications
• Identifying critical areas for jobs and employees
• How to write out effective job descriptions and job specifications

Skill 2: HR Planning
• Planning for future vacancies
• Determining the correct number of employees
• Developing future employees

Skill 3: Interviewing
• Employment selection interviews
• The types of interview questions for different positions
• Techniques in interviewing

Skill 4: Doing TNA & Conducting Training
• Doing a basic Training Needs Analysis (TNA)
• Designing a training session
• Conducting a training session

Skill 5: Performance Appraisal & Management
• Drawing up the appraisal criteria
• Types of evaluation methods
• Conducting the appraisal interview
• Planning performance management

Skill 6: Counselling
• Counselling for poor or non-performance
• Counselling for indiscipline
• Skills for counsellors

Skill 7: Motivating Subordinates
• The right leadership style
• The right personality
• Communication techniques
• Creating the right environment

Skill 8: Taking Disciplinary Action & Conducting A Domestic Inquiry
• Steps in disciplinary action
• Delivering the oral warning
• Writing disciplinary letters
• How to conduct a Domestic Inquiry


Interactive discussions, case study, presentations, workshop exercises, demonstrations, role plays


• Managers • Executives • Supervisors


RM1,588.00 per participant (Standard Fee)
RM1,388.00 per participant (Early Bird Fee, register by 23 June 2014)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)


Kindly click here for Online Registration.